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Software applications can be used to automate manual processes, streamline workflows, or create better customer experiences. They can also assist businesses in reducing human error, increase profits, and save money. However, with so many types of business software on the market to choose from, choosing the right software for your needs could be difficult.
Small and medium-sized businesses (SMBs) can make use of low-cost alternatives for branded software suites like LibreOffice or Google Docs. These suites typically comprise accounting and office productivity tools for project management, as well as communication systems. For larger businesses there are enterprise resource planning (ERP) solutions that come with more advanced features, such as inventory management and global reporting.
Live chats and cobrowsing are two customer support tools that help businesses solve issues faster and increase satisfaction and retention. Some of these tools, such as Help Scout and Zendesk are combined with other apps to offer a more complete customer experience.
Plutio is a contract management software that assists businesses track ongoing projects. It does this by collating relevant information into one page, making it easy to access and review. Users can, for example review the progress of projects, billable hours and paid invoices at a glance.
A growing number of younger customers are requesting customized products and services which means that businesses have to adjust their marketing strategies. CRM tools can help businesses to better understand the needs of customers and customize products. These tools can be used to study sales trends and market conditions.